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Support · what happens when you file
Help from the people who write the code.
No tiered call centre. Enterprise tickets are answered by engineers who work on the product, because a self-hosted platform fails in ways only they can diagnose.
A ticket with your version, configuration and logs — no scripted first-line triage in the way.
Answered within 24 hours by one of our core developers or a certified enterprise support agent.
Against your topology — VCS mix, auth backend, cluster layout — because self-hosted failures are specific.
A fix lands in a release, and the workaround reaches you before that release does.
01Tiers
Community
Community Edition users
- Channel
- Forum + tracker
- Response target
- best effort
- Hours
- community
- Cost
- free
Dedicated enterprise support
Bundled with every EE licence
- Channel
- Support portal
- Answered within
- 24 hours
- Answered by
- one of our core developers or a certified enterprise support agent
- Upgrade assistance
- included
- Integration support
- included
Included with support
Exclusive, unlimited access
- Early access
- enterprise programme
- Roadmap surveys
- direct influence
- Security notices
- vulnerabilities + patches
- Patch guidance
- step-by-step
- Reference required
- company name
01aServices
Professional services
Beyond the support contract, for deployments that need people as well as software.
- 01a.1TrainingBring a team up to speed on the platform, the permission model and the review workflow.
- 01a.2ConsultingDeployment architecture, scaling and permission design for your own topology.
- 01a.3Custom enterprise integrationsConnect RhodeCode to in-house systems the ready-made integrations do not cover.
- 01a.4Professional certificationsCertify your administrators on RhodeCode operations.
- 01a.5SVN to Git migration servicesRun the migration with the people who built the dual-VCS support.
Enquiries: sales@rhodecode.com
02Documentation
Documentation index
- 02.1Quick-start guideStand up an instance, create your first repository group and invite a team. (opens in a new tab)
- 02.2Install & upgradeRCstack installation, container topology, database setup and version upgrades. (opens in a new tab)
- 02.3AuthenticationLDAP, Active Directory, SAML 2.0, CAS, OAuth, token auth and 2FA enrolment. (opens in a new tab)
- 02.4PermissionsInheritance, explicit denies, user groups, IP restrictions and reviewer rules. (opens in a new tab)
- 02.5REST APIFull API reference plus event hooks and server-side extension points. (opens in a new tab)
- 02.6MigrationImporting from existing servers and converting Subversion history. (opens in a new tab)
- 02.7Scaling & HAMulti-node configuration, parallel instances and shared storage. (opens in a new tab)
- 02.8Cloud hosting FAQHardware tiers, seat counts, licence keys and data residency.
03Status
All services operational
Customer portal · licence server · package repository — 99.98% / 90d